Refund Policy

Any Pro payment can be refunded in full within 7 days of the charge, no questions asked. That includes your first payment and every renewal.

How to get a refund

Write to help@rivie.org within 7 days of the charge, from your Rivie account’s email address or with that address in the message. Tell us which payment you want refunded; replying to your receipt works too.

Dodo Payments, our merchant of record, returns the money to the payment method you used. Banks usually take 5 to 10 business days to show it.

What happens to your account

A refund ends Pro for the period it covered, and your account moves to the free plan. Your practice history, scores and reports stay.

After 7 days

We can’t refund a payment after 7 days, but you can cancel anytime from Manage subscription on your Pro page. You won’t be charged again, and Pro stays on until the end of the period you have paid for.

Questions

Write to help@rivie.org. The full terms are in our terms of service.